We are not satisfied by just trusting in the reliability and high operational safety of our products. Therefore, Teknopower has woven a tight net of service engineers so that competent assistance and quick service are guaranteed. The good communication from one to another is the best basis for the technical aid. A telephone call of just a few minutes may help to reduce expensive down-time by hours. Due to an exchange of information and know-how our technician will be able to solve your particular problem quickly and safely in your application.
Delivering professional help and assistance, whenever and wherever needed, is a major part of the Teknopower commitment to providing an unrivalled level of Product Support Coverage. The fully equipped team of trained Engineers and Technicians are highly experienced in providing on site repairs and servicing. All Teknopower engineers undergo regular product training in conjunction with the Company’s key suppliers and major brand manufacturers, ensuring that they are fully conversant with the latest products and equipments.
Our customers can be rest assured that their Generators are maintained for optimum performance and maximum life cycle.
Our After Sales Service includes but is not limited to:
A Generating set must be properly installed and commissioned to ensure a long and trouble-free working life. Generator systems, typically over 10kVA, needs to be professionally installed and commissioned. Additionally, a generator must be properly matched with all other power equipment for continuous power to be guaranteed.
Our project team will work closely with you, from start to finish, ensuring your Generating Set is installed and commissioned safely, on time and with minimal disruption to your business.
Our trained, highly skilled field-service engineers will commission and test the complete power protection system. They work in accordance with factory-issued commissioning procedures and written method statements and provide full commissioning certification for warranty validation.
The inspection and check lists specifically prepared for our Generating Sets, which are worked on during every maintenance employment, covers the scope of work absolutely necessary for the most optimal maintenance of your machine.
Our workshop servicing and operations facilities includes:
Teknopower Offers Product Warranty under its standard Product Maintenance Services /Manufacturer’s terms and conditions while a Product is being actively marketed, and for a specified period of time after a product has reached end of availability.
Teknopower shall not be personally responsible for any damages, defects, claims and/or demands arising from the sale to the purchaser of any product. All such claims etc. shall be the responsibility of the manufacturer and the purchaser so agrees and the purchaser shall be bound and limited by the manufacturer’s warranty terms and conditions.
The products are warranted to be free from defect in material and workmanship under normal use and service during the warranty period. You shall be required to show proof of service and maintenance in order to qualify for warranty coverage. Warranty coverage is for the original retail purchaser and nontransferable.
This warranty does not extend to parts affected by accident and/or collision, corrosion or rust, normal wear, wrong fuel type or fuel contamination, use in an application for which the product was not designed, unauthorized service, or any other misuse, neglect, incorporation or use of unsuitable attachments or parts. Unauthorized alteration or any cause other than defects in material or workmanship of the product will not be covered under the warranty.
Contact us to get detailed information on our After Sales Services and Standard Warranty Terms & Conditions. One of our well-skilled service technicians will certainly be prepared to answer your questions.